At LappyEmpire, we are committed to delivering transparent, reliable, and value-driven laptop and computer repair services across Delhi NCR. While we strive for excellence in every home visit, we understand that concerns may occasionally arise. This policy outlines how we address such situations with fairness and care.

Refund Eligibility

• Refunds may be considered only after a formal review of the service provided.

• If our technician is found to have deviated from standard procedure or failed to deliver the agreed service, a refund may be initiated.

• All refund requests are subject to internal investigation, which may include technical assessment and customer feedback.

Alternate Resolution Options

If no fault is found on our part, we offer one of the following as a resolution:

• A complimentary follow-up service to address the concern

• A replacement of the affected part, where the customer may bear partial cost

• A discount on future service, based on the nature of the issue

These options are designed to ensure customer satisfaction while maintaining service integrity.

Non-Refundable Scenarios

• Refunds are not applicable once a service has been successfully delivered and verified.

• Issues arising from external factors (e.g., misuse, unrelated hardware failure) post-service are not covered under this policy.

Review Timeline

• All refund or resolution requests are reviewed within 3–5 working days.

• Customers may be asked to provide relevant details (photos, videos, or written feedback) to assist the process.