This Service Policy outlines the terms and conditions under which LappyEmpire provides laptop and computer repair services at home. By booking a service with us, you agree to the following policies.

• Scope of Services

LappyEmpire offers diagnostic, hardware, and software repair services for laptops and desktop computers. Services are provided at the customer’s location, subject to technician availability and service area coverage.

2. Booking and Scheduling

• Appointments can be booked via our website, WhatsApp, or email.
• Customers must provide accurate contact details and device information.
• We reserve the right to reschedule or cancel appointments due to unforeseen circumstances, including weather, traffic, or technician availability.
• Service Charges
• Service charges will be communicated before confirmation.
• Any additional costs (e.g., replacement parts) will be discussed and approved by the customer before proceeding.
• Payment is due upon completion of service unless otherwise agreed.
• Warranty and Repairs
• Repairs may include warranty coverage, which will be specified at the time of service.
• Warranty applies only to the specific issue repaired and does not cover unrelated problems or future failures.
• Physical or liquid damage repairs may not carry warranty due to unpredictable outcomes.

5. Customer Responsibilities

• Ensure safe and accessible working conditions for our technicians.
• Backup all important data before service. LappyEmpire is not responsible for data loss.
• Provide accurate information about the device and issue.

6. Cancellation and Rescheduling

• Customers may cancel or reschedule appointments at least 4 hours in advance.
• Repeated cancellations or no-shows may result in refusal of future service.

7. Limitations of Liability

• LappyEmpire is not liable for indirect, incidental, or consequential damages.
• We are not responsible for issues arising from third-party hardware, software, or prior repairs.

8. Communication and Support

• We may contact customers via WhatsApp, email, or phone for service-related updates.
• Support is available during business hours. Response times may vary based on volume and urgency.

9. Changes to Service Policy

We reserve the right to update this Service Policy at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us

For questions or concerns regarding this Service Policy, please contact us at:

• Email: lappyempire@gmail.com
• WhatsApp: +91 9911519486